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Terms of Service (Packing and Storage)

Thank you for choosing Stow Simple. These terms (the "Study Abroad Storage Terms") govern the Study Abroad Storage plans: supply drop-off, pickup, storage and return delivery for students who are away while studying abroad. Please read them carefully. By reserving online, by phone or by email, you agree to these terms. Stow Simple may update these terms; the version in effect on your reservation date applies to your storage term.

Definitions

     
  1. "Agreement" means these terms and all policies they reference, including the Storage Rules and Privacy Policy.
  2.  
  3. "You" or "Customer" means the person who makes the reservation. If someone else pays, "Payer" means the person whose payment method is on file. You and the Payer are each responsible for all charges.
  4.  
  5. "Storage Service" means supply drop-off, pickup, transportation, storage and return delivery provided by Stow Simple.
  6.  
  7. "Box" means any bin, box or larger item we store for you.
  8.  
  9. "Your Things" means everything you store with Stow Simple.
  10.  
  11. "Plan" means the Minimalist, Standard or Plush Study Abroad plan you select.
  12.  
  13. "Storage Term" means the 8-month minimum term described below.

8-month Storage Term

Every Study Abroad plan has a minimum 8-month Storage Term. Your plan's monthly price includes supply drop-off, in-room pickup, storage, and one return delivery. The cost of pickup and delivery is spread across the 8 monthly payments, which is why the 8-month term is required.

Your plan covers storage from your December pickup through your scheduled August delivery (on-campus August 6–13; off-campus August 16–20). There is no extra storage charge for any days within those dates.

Plans and space

            
PlanSpace includedMonthly price8-month total
Minimalist Up to 6 bins or 5 boxes $95 $760
Standard Up to 12 bins or 10 boxes $125 $1,000
Plush Up to 18 bins or 15 boxes $165 $1,320

You may fill your plan's space with Stow Simple bins, Stow Simple boxes, or your own items of similar size. Items beyond your plan's space are measured and priced separately; we will confirm the added cost before pickup.

Billing

     
  • Storage is billed monthly, in advance, starting on your pickup date.
  •  
  • Storage charges are subject to 7% Florida sales tax.
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  • Late payments incur a fee of $1 per day.

Early return

If you request delivery before the end of your 8-month Storage Term, all remaining monthly payments for the term are due before delivery is scheduled.

After the Storage Term

If you ask us to deliver after August 20, miss your scheduled delivery, or don’t give us your fall address by July 15, storage continues month to month at your plan’s rate (Minimalist $55, Standard $79, Plush $105 per month, plus applicable Florida sales tax). Each month is billed in full, in advance, and is not prorated. We may move your items to another Stow Simple storage location; this does not change your rate. If your delivery is delayed by us or by weather, you won’t be charged for the delay.

Cancellations and additional fees

Cancellations must be made by phone at (888) 544-6050 or by email to support@stowsimple.com and confirmed by a Stow Simple team member.

                                    
FeeAmount
Cancellation up to 3 business days before service $50
Same-day cancellation (on or after the day supplies are delivered) $100, plus $50 to collect delivered bins
Missed appointment (not available during the appointment window) $100, plus $50 rescheduling
Late or not ready at pickup $25
Mini fridge not defrosted We do not collect
Box or bin over 45 lbs $50
Overstuffed bin (lid not flat) $45
Unboxed TV $50, or may be refused

We do not accept trash bags or unlabeled items.

Service schedule

               
ServiceDatesWhere
Supply drop-off December 2 On campus
In-room pickup December 2–10, at your scheduled appointment Your residence hall
On-campus pre-arrival delivery August 6–13 Your new on-campus room
Off-campus delivery August 16–20 Your off-campus address in Miami

We may contact you by phone, email or text to confirm a more specific time. Delivery outside these windows, or outside our Miami service area, may be available for an added fee.

Supply drop-off

Stow Simple bins are included with every plan. Stow Simple boxes may be purchased separately (5 boxes with packing tape for $55; additional boxes $10 each). We will email you a record of the supplies delivered.

Pickup

You must have Your Things packed and ready at your scheduled pickup time. If you are not present at your scheduled pickup, a rescheduling or cancellation fee may apply. If you leave Your Things unattended for pickup, Stow Simple is not responsible for damage or theft before we collect them.

Return delivery

On-campus pre-arrival delivery does not require you to be present; we will place Your Things in your assigned room. For off-campus delivery, you or someone you authorize must be present at the scheduled time. If you choose not to be present for an off-campus delivery, Stow Simple is not responsible for damage or theft after Your Things are delivered.

Please tell us your new on-campus room or off-campus address by July 15th so we can schedule delivery.

Bins

Stow Simple bins remain our property at all times. Bins must be packed with lids lying flat. Any bins not used for storage must be returned empty at pickup, and all bins must be returned empty at delivery. If bins are not returned and we need a second trip to collect them, a $60 fee applies. The replacement cost for lost or damaged bins is $35 per bin and will be charged to the card on file.

Packing

You are responsible for packing Your Things; Stow Simple team members do not pack Boxes. Pack items so they will not be damaged during transport and storage, since Boxes are moved for pickup, storage and delivery. We recommend padding items and the inside of bins or boxes with bubble wrap or packing paper. By handing us a Box, you confirm it is packed appropriately. Stow Simple is not responsible for damage caused by improper packing. We may refuse any Box we reasonably believe weighs more than 45 lbs, not counting the Box itself.

Larger items

Pack larger items in a box where possible, and wrap and pad anything delicate or sharp. Coil electric cords and tape moving parts in place. Unplug mini fridges and window AC units at least 24 hours before pickup and let them drain and air out completely; remove AC units from the window before we arrive. Stow Simple is not responsible for damage to larger items that were not properly packed or prepared.

Stow Simple does not dismantle or assemble furniture, or disconnect, reconnect, dismantle or reassemble appliances, fixtures or equipment. Stow Simple may use subcontractors to help with pickups, deliveries and other services under this Agreement.

Your representations

By using the Storage Service, you confirm that:

     
  1. Your Things belong to you, or you have the owner's permission to store them.
  2.  
  3. None of Your Things are illegal, perishable or hazardous.
  4.  
  5. Your Things are properly packed.
  6.  
  7. Your name, contact information and payment information on your account are accurate.
  8.  
  9. Each Box contains property worth $100 or less (see "Value of your property").

Prohibited items

You may not store:

     
  1. Living things, including plants and animals
  2.  
  3. Firearms, ammunition or explosives
  4.  
  5. Flammables of any kind (gas, diesel, kerosene, oil, paint, compressed gases)
  6.  
  7. Drugs, drug paraphernalia or illegal substances
  8.  
  9. Food or other perishable goods
  10.  
  11. Glass or liquid items
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  13. Stolen, counterfeit or illegal items
  14.  
  15. Chemicals, cleaning solvents, or hazardous or toxic materials of any kind
  16.  
  17. Items that produce fumes or odors
  18.  
  19. Jewelry, currency, precious metals or stones, or antiques
  20.  
  21. Any item that may damage other customers' items or the storage facility
  22.  
  23. Any item whose storage would violate any law or regulation

Do not store official documents or items containing personally identifiable information. You should not store fragile items; if you do, you accept the risk that they may be damaged. Stow Simple may refuse, or return to you at your cost, any item that it reasonably believes poses a risk to people, the facility, vehicles or other customers' property.

Storage conditions

Your Things are stored in a climate-controlled facility in Miami. We use commercially reasonable efforts to keep the facility between  60°F and 80°F and to protect Your Things from mold, mildew and similar growth. Because humidity and conditions inside sealed bins and boxes can vary, we cannot guarantee that mold or mildew will never develop, and we are not liable for its natural growth.

The Storage Service is not suitable for heirlooms or irreplaceable items, such as original documents, records, photographs, artwork, or items valued for sentimental reasons. You agree not to store such items. If you do, you accept the risk that they may be damaged and waive claims for that damage.

Liability, claims and legal terms

Value of your property

You confirm that each Box contains property worth $100 or less, and that all of Your Things together are subject to an aggregate limit of $0.60 per pound. If Your Things are lost, damaged or destroyed because Stow Simple breached its obligations, Stow Simple's liability is limited to direct damages equal to the fair market value of the property, up to $100 per Stow Simple Bin or Box or $0.60 per pound for all of Your Things (any other eligible item).

Insurance

Stow Simple does not carry insurance on your personal property that you can claim under. Coverage above Stow Simple's liability limit, or where Stow Simple is not liable, is your responsibility. You may buy your own coverage for Your Things; if you do not, Stow Simple is not liable beyond the amounts and conditions in these terms.

Limitation of liability

To the fullest extent permitted by law, Stow Simple and its agents are not responsible to you or anyone else for any loss, damage or injury from any cause, unless directly caused by Stow Simple's fault. Stow Simple is not liable for damage caused by acts of God, including hurricanes.

Indemnification

To the fullest extent permitted by law, you will indemnify and hold harmless Stow Simple and its agents from all losses, costs, attorneys' fees, damages and claims arising from Your Things, your use of the Storage Service, or your breach of this Agreement.

Waiver of subrogation

Any insurance carried by you or by Stow Simple is for the sole benefit of the party carrying it. Each party waives its right to claim against the other for loss or damage from a casualty, and will have its insurance policies endorsed to waive that right for its insurer. You agree that your insurer will not be subrogated to any claim you have against Stow Simple. This is a specifically bargained-for condition of this Agreement.

Claims

To be considered, a claim must:

     
  1. Be made in writing and received within two weeks after the item is returned to you;
  2.  
  3. Allow Stow Simple or its representatives to inspect the entire item, including packing materials; and
  4.  
  5. Include proof of the item's value.

Stow Simple's lien; default

Stow Simple has a lien on all personal property you store for outstanding storage charges, labor or other charges, present or future, and for expenses necessary for its preservation or reasonably incurred in its sale or other disposition as permitted by Florida law. Stow Simple may enforce the lien by selling the property at a lien sale in accordance with applicable law, after giving you due and proper notice.

Abandonment

If you do not respond to our attempts to schedule delivery and do not arrange an alternate delivery, Your Things are considered abandoned. You remain responsible for all charges and fees, including storage after the August delivery window. Stow Simple may take ownership of abandoned property 30 days after the end of the August delivery window, after giving notice to the contact information on your account.

Change of address

You must promptly tell us if your email address, phone number or mailing address changes. Stow Simple is not responsible if you miss a notice because your contact information was out of date.

Waiver

Except as provided in this Agreement, you waive claims for damage to or loss of any item against Stow Simple and its employees, and release Stow Simple and its representatives from the costs of processing or defending any claim arising from this Agreement.

Promotional offers

Promotional offers may not be combined and are valid only during the period stated in the related marketing materials.

Entire agreement and governing law

This Agreement is the entire agreement between you and Stow Simple and replaces all prior or contemporaneous statements, written or oral. No Stow Simple representative may make promises beyond what is written here; the Agreement may be amended only in a writing signed by both parties. By submitting a reservation, you confirm that you have read, understand and accept these terms. This Agreement is governed by Florida law, and any court action relating to it must be brought in the courts of the State of Florida.

Questions? Contact us at support@stowsimple.com or (305) 900-6700.